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Successful Vendor Management – One Sentence

It’ll make or break any project. Clear alignment (or lack thereof) at the kickoff of a new initiative.

How to gain alignment among ALL the stakeholders, on both the client AND the vendor side? In my Successful Vendor Management workshop, I advocate for a one-sentence summary:

Believe it or not, a majority of projects don’t start out with a clearly-defined charter like this, which is the main reason projects go off the rails during the development process.

Here’s a one-minute video on the importance of the one-sentence summary:

(Hint: I find that that most challenging part of the process is coming to clarity and agreement on the project goal, which is an actual business outcome, not merely a description of project features).

There may be some steps you can skip along the way during a given project. But the one-sentence summary is not one of them. Up-front clarity among all involved parties is not a luxury – it’s a necessity!

Other one-minute videos:

Successful Vendor Management – Be Realistic

Successful Vendor Management – Communications

 Successful Vendor Management – Work for Hire


Impactiviti is the Pharmaceutical Connection Agency. As the eHarmony of sales/training/marketing, we help our pharma/biotech clients find optimal outsource vendors through our unique trusted referral network. Need something? Ask Steve.

Learn more about us here.


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